Vauxhall Astra - New Brake Pads/ Discs - RogerOut
Any advice from anyone with any car/ mechanical knowledge would be a great help here.
My wife took her car to a local garage for an MOT. It failed on a tyre and I quote - “service brake fluctuating front”. So two reasons.

She queried what that would be to fix this and they stated they didn’t know until they investigated this. They would need to re- test the car to get it through its MOT and look at the brake fault then. But we had to wait another week before she could go back as they were fully booked .

So last Friday, she drops the car off first thing. We wait around at home until 2 pm and she still hasn’t heard anything from the garage.
I need to get to work for a late shift so I drop her off at the garage so she can wait for her car to finished with.

My wife pays the bill ( £330) and brings the car home. When I get home , I see they’ve changed the tyre ( fine ) but also changed the front brake pads and discs.

They didn’t call her to explain what the fault was or the cost prior to doing this.

But- last year I was using her car and heard a horrible screeching noise. I took it to the nearest garage to have it looked at ( not the same place she just went to ) and it needed new front brake pads and discs. They also changed the fluid (total cost £ 320).

Now , she’s only done barely 7k in the last year and I don’t see why the new brakes pads and discs would be needed to get changed. DW doesn’t have much knowledge when it comes to cars and she didn’t know that it was the same pads and discs that were changed just a year ago.

I would have politely asked the garage to explain why they needed changing again after one year, but I wasn’t with her to do this.

The garage also put on a new wing mirror case , which she didn’t ask them to do , which cost £20 and is a dark grey colour and her car is silver. The wing mirror case doesn’t even match the cars colour! I could have brought a new case myself on eBay that matched. And it wasn’t even an MOT failure reason. So another cost to her bill.

Am I being unreasonable to think that the garage should have telephoned DW prior to carrying out these works? To have told her the fault and the price?

Would I have any justification in going back to the garage tomorrow to show them that the brake pads and discs were changed just a year ago and the car has only done 7k miles since? To ask them for an explanation as to why they needed changing again ?

I have receipts from the garage that changed the discs and brake pads with the date on it from last year.

The car is a 2009 Astra.

Any advice appreciated

Edited by RogerOut on 04/02/2024 at 19:17

Vauxhall Astra - New Brake Pads/ Discs - galileo
My wife pays the bill ( £330) and brings the car home. When I get home , I see they’ve changed the tyre ( fine ) but also changed the front brake pads and discs. They didn’t call her to explain what the fault was or the cost prior to doing this. But- last year I was using her car and heard a horrible screeching noise. I took it to the nearest garage to have it looked at ( not the same place she just went to ) and it needed new front brake pads and discs. They also changed the fluid (total cost £ 320). Now , she’s only done barely 7k in the last year and I don’t see why the new brakes pads and discs would be needed to get changed. DW doesn’t have much knowledge when it comes to cars and she didn’t know that it was the same pads and discs that were changed just a year ago. I would have politely asked the garage to explain why they needed changing again after one year, but I wasn’t with her to do this. T price? Would I have any justification in going back to the garage tomorrow to show them that the brake pads and discs were changed just a year ago and the car has only done 7k miles since? To ask them for an explanation as to why they needed changing again ? I have receipts from the garage that changed the discs and brake pads with the date on it from last year. The car is a 2009 Astra. Any advice appreciated

Coincidentally, I had new discs and pads (supposedly OEM ones) fitted January last year which warped after less than 4000 miles (the previous set lasted 76,000 miles).

Returning to the dealer which fitted these and speaking to a manager, these were replaced FOC as these are supposed by this manufacturer to last 2 years/24000 miles.

I suggest you return (with all receipts) to each garage and see what responses you get.

I suspect that even OEM discs these days are not always of the same quality they used to be. In my experience in foundries and machine shops, quality casting manufacture is more specialised than most people think.

Vauxhall Astra - New Brake Pads/ Discs - elekie&a/c doctor
Firstly, I would check on the dvla website that the car actually failed on those items . Carrying out all that work without your consent is certainly not good practice. I would speak to the owner/ manager and outline your concerns.
Vauxhall Astra - New Brake Pads/ Discs - RogerOut
Yes it did fail originally for those reasons, it’s on the website and the MOT fail certificate.
Vauxhall Astra - New Brake Pads/ Discs - Terry W

In normal use I would expect pads to last 20-50k and discs 40k+ depending on driving style.

  • are you sure the garage did the work last year - they may simply have replaced the pads (worn to the backing plate?) to stop the noise
  • new pads on scored discs would rapidly trash replacement pads
  • aside from normal wear, discs can get warped if brakes kept on when stationary if the discs are hot
  • I doubt the garage have kept the old discs/pads as evidence of their condition
  • it is a marginal call whether they should have phoned you before replacement - it is a fairly minor job apparently necessary for the MOT.
  • the wing mirror seems bizarre - but only £20

You can challenge that which the garage did/did not do but chances of success may be slim.

Vauxhall Astra - New Brake Pads/ Discs - Adampr

I had a car that seemed to eat brakes on one side. Turned out to be a sticky caliper. Probably worth getting the wheels off and checking them before you go through another set.

Vauxhall Astra - New Brake Pads/ Discs - catsdad

£330 seems very cheap for brake pads, discs and a tyre. Was the previous garage similarly cheap? Maybe neither garage did a full pad and disc change.

Vauxhall Astra - New Brake Pads/ Discs - Andrew-T

£330 seems very cheap for brake pads, discs and a tyre.

My local indy recently charged £145 + VAT for changing a set of discs and pads - parts and labour. So how much does the tyre add on ?

Vauxhall Astra - New Brake Pads/ Discs - John F
...... it needed new front brake pads and discs. They also changed the fluid (total cost £ 320).

This seems a lot for an old presumably bog standard Astra.

DW doesn’t have much knowledge when it comes to cars....

Mechanically ignorant DWs are a licence for unscrupulous garages to print money.

Any advice appreciated

Never ever allow an unaccompanied MIDW with credit card over the threshold of a garage.

It would be interesting to have the reg no. so we can see the actual MoT failure report.

Vauxhall Astra - New Brake Pads/ Discs - Bromptonaut

I would have thought, based on quotes for my Fabia Monte Carlo that £320 for discs/pads, asked for Pagid as it makes a difference, isn't far off.

Vauxhall Astra - New Brake Pads/ Discs - Xileno

My last set for the 2007 Focus was £193 but almost exactly five years ago so you can probably add 50% now.

Vauxhall Astra - New Brake Pads/ Discs - catsdad

Sorry my mistake. I was thinking what I paid for four.

Vauxhall Astra - New Brake Pads/ Discs - sajid

Had front brake pads and disks and rear brake drum and pads plus drum kit which consists of springs. The parts altogether were £210 apc brand labour was £150, for my 2015 toyota yaris deisel. Job done by indie

Vauxhall Astra - New Brake Pads/ Discs - John F

Four years ago I replaced the original front pads of my 70k miles 2005 Audi A8 - easy job, cost a mere £34 (£8.50 per pad). Last December I decided to change the original rear pads - a more tricky job as it has an EPB. So I asked my excellent indy to do it. Good thing I did because the o/s EPB caliper was so seized it wouldn't do back and required replacing. Cost of parts + labour+vat= £500. Aaarrgghh! Still, that's the biggest bill I've had in nearly 10yrs of ownership so mustn't grumble. All the original discs have lots of wear left at >75,000 miles.

Vauxhall Astra - New Brake Pads/ Discs - gordonbennet

Good thing I did because the o/s EPB caliper was so seized it wouldn't do back and required replacing. Cost of parts + labour+vat= £500. Aaarrgghh! Still, that's the biggest bill I've had in nearly 10yrs of ownership so mustn't grumble. All the original discs have lots of wear left at >75,000 miles.

Thats one of the reasons i was hoping to avoid EPB for the rest of my natural, it simply isn't easy with calipers that provide handbrake as well, whether electrical or arm power, to 'exercise' the pistons in their bores.

The chances are (unless Morrisons pull their finger out and actually repair/replace the damage some iriot caused to their lpg and petrol pump) we're going to replace the Forester with a Toyota estate, probably Corolla hybrid, it will unfortunately come with an EPB but until i get my greasy mits on and see how the electric brake operates or if it can be easily removed for servicing i may not be able to perform my annual full brake servicing as i have for years...which will definately trigger my brake OCD :-)

At present all of our cars have the brilliant and trouble free drum inside disc manual park brake, it will be going very much against the grain to move away from those designs, we could go for an Auris hybrid instead and keep a manual park brake but the cat is easy pickings on those for seemingly untouchable low lifes.